Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.


Friday, 24 July 2020

Buying Age-Restricted Products In Shops

From today, it is mandatory by law for customers to wear a face covering in retail environments. The Public Health (Control of Disease) Act 1984 will be amended to allow police to issue fines of up to £100 to people who fail to wear a face covering. A face covering must be worn by all people using a shop, which is any indoor establishment which offers goods or services for sale or hire, when the shop is open. Face coverings do not need to be worn in hospitality premises or in banks. It is recommended, but not mandatory, that staff wear face coverings.

Face coverings may cause some difficulties for retail staff who have a legal responsibility to check customer identification when selling age restricted products such as alcohol and tobacco. Retail workers can ask customers to temporarily remove their face coverings in the event that they have to identify someone against a proof of age card for selling age-restricted products.

If customers refuse to remove their face covering and staff cannot confirm their age, in line with Challenge 25 policy, they should refuse to serve the customer.