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Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.

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Wednesday, 6 May 2020

DIO SFA Message - Compensation Vouchers


DIO Accommodation is currently encountering delays in processing compensation claims for missed appointments and failed move ins. This is due to a reduction in staffing because of the COVID19 situation. Therefore, please be aware that the issuing of vouchers to successful claimants will take longer than usual.

In addition, the Compensation Team has been made aware that some individuals have encountered problems when trying to redeem vouchers. If an individual is unable to redeem their voucher they should email the DIO Compensation Team - DIORDAccn-CompTeam@mod.gov.uk - who will investigate and, where necessary, reissue the voucher. In the event this does not resolve the problem, the DIO Compensation Team will work with the provider to reach a satisfactory resolution for those individuals affected.

We apologise for any inconvenience this may cause and will let you know when these matters are resolved.