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Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.

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Friday, 22 May 2020

DIO Help Desk Request - Regeneration Of Moves In & Out Of SFA



The recent announcements from the single Services about the regeneration of moves from 1 July onwards has led to a significant increase in the number of calls by Service personnel to the Amey Helpdesk.

This is understandable as Service families are keen to arrange Move In/Out appointments. However, the number of calls is impacting on the ability of Helpdesk staff to focus on the initial moves. We therefore seek your support in encouraging those Service personnel whose assignment is not until August or September to wait until they are contacted by the Helpdesk about their move. This approach will ensure a smooth and efficient service for all concerned.