Update from Head of Accommodation DIO on
“The Armed Forces Continuous Attitude Service 2020 results have been published today. I am pleased to see the increase in customer satisfaction for repairs, maintenance and allocations continue over the last year. This positive upward trend is also reflected in our routine SFA customer survey results. These are testament to our commitment to addressing Service families’ concerns in recent years, and to the ongoing prioritised investment in SFA. Last year we invested £123M on improving more than 9,000 properties including new kitchens, bathrooms, boilers, external wall insulation, new roofs and replacement doors and windows. Additionally, we improved the lived environment by delivering 29 upgraded playparks, together with improved roads, parking areas and street lighting.
We are continuing the same approach this year to build on progress to date; the 917 new build properties on the Salisbury Plain Training Area to support the Army Basing Programme will also be completed this year. I hope that these investments underline the importance that the MOD places on providing good quality homes for our Service personnel and their families.”
To read the survey results online click HERE