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Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.

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Tuesday, 24 March 2020

Further Advice For Those Living In SFA - From Amey & DIO



Please see below for the latest Amey/DIO updates

-In the interest of minimising the amount of direct contact between Housing personnel and SFA occupants, DIO and Amey have agreed that, with immediate effect, all Pre Move Out (PMO) appointments will be conducted via telephone rather than a direct visit. The Amey Accommodation Officer will issue a PMO pack, via email, to the SFA occupant for review in advance of the planned PMO meeting. At the time of the prearranged meeting, the Accommodation Officer will then telephone the occupant and complete relevant documentation, confirming the occupant’s responsibilities at the time of the Move Out.

-To further minimise social contact, ‘betterment moves’ will cease until further notice.

-In the continuing UK interests of controlling the spread of COVID19, and to protect the health of Service families and DIO & Amey staff, once a property has been recorded as 'self-isolating' it will be categorised as such for a minimum of 17 days from the point of notification/recording. At the end of the period, Amey will contact the occupants to seek confirmation it is safe to enter the property. This clarifies earlier advice and will be introduced immediately.

-Amey have also announced that their Occupancy Services team are now working digitally.

-In line with current Government guidelines, ALL playparks across England, including those on SFA estates, are closed for the forseeable. This includes unfenced playgrounds-Service Personnel and their families are asked to fully support the Government's guidance in this matter and to stop using the playgrounds to reduce further the risk of the virus spreading.

For more information on the Amey website,
 CLICK HERE