Due to the current COVID19 situation all Army HIVEs have been closed, however our staff continue to work from home and are available during office hours to answer your queries by email. Please do not try to phone us. If you want to ensure that you receive the very latest information including official Army COVID19 advice and guidance to Serving Personnel and their Families, please sign up using the ‘Follow by Email’ link. We abide by the Data Protection Act and you can withdraw your permission to receive our emails at any time by using the unsubscribe link found at the bottom of every update email you receive.


Monday, 13 April 2020

Colerne HIVE Temporarily Working From Home

COVID19 - HIVE Notice
During the current uncertain times affecting our customers, Army HIVEs will be closed to visitors until further notice with staff working from home for the foreseeable future. 
The HIVE will continue to respond to customer enquiries via email at colernehive@armymail.mod.uk or telephone on 07973 723221.
The HIVE Blog shall continue to provide up to date and relevant information to the Service community including items regarding the COVID19 outbreak.
If you have an enquiry, then please continue to contact us and staff will continue to ensure that information is available to you.

To ensure you receive daily updates on information published on the HIVE blog, please click on the link in the top left hand corner of the blog
'Follow by email - insert your email address here'

Tuesday, 31 March 2020

Wildlife Rescue During Coronavirus Outbreak

During the Coronavirus outbreak, many wildlife rescue centre's are utilising social media but are not able to work to full capacity. Please consider the following advice:

-Please be careful when gardening, especially strimming, as a lot of birds and mammals are currently busy making nests

-Do not allow your children or dogs to disturb nests as any disruption may cause the Mother to abandon the babies

-Please be mindful when making essential journeys in the car as there will be a lot more animals moving freely on the roads

Should you need any information, please click on the links below, or in emergencies call the contact numbers supplied.

Currently open for telephone advice only
01793 751412

Rescuing, treating and rehabilitating wildlife
07850 778752

24-hour emergency rescues
0300 1234 999

Coronavirus Support Links For Corsham Residents

On Facebook?
Why not join the 'Corsham Covid19 
Mutual Aid Group' page

US Income Tax & UK Service Children Born In The USA

A DIN has been published which highlights the issue of UK Service Children born in the USA (and therefore holding dual nationality) being liable for US income tax when they reach the age of 18.  The Armed Forces Covenant Team have had a number of enquiries from former Service Personnel whose adult children are being chased for back taxes by the IRS.
The DIN explains the problem and highlights the options open to people in this situation.  All UK personnel serving in the US are briefed about this and the HIVEs and Family Federations will also disseminate information.  One option is for individuals to renounce (at no cost) their US citizenship at the age of 18.​

For further details of the DIN, please contact Colerne HIVE.

Action Fraud - Scam Warning

Please click image to enlarge

To visit the Action Fraud website, CLICK HERE

Quest Distance Learning & COVID-19 Update

Whether you are still serving, preparing to leave the Armed Forces or have already left, now more than ever it’s important to keep looking to the future and continue to pursue courses or training that will set you up for civvy street. Of course, it’s impossible to study everything remotely, but you might be surprised by what is out there.

If you’re among the thousands of people ‘confined to barracks’ by COVID-19, don’t let it knock your plans off course. Thanks to distance learning, even if you’re in isolation or quarantine – or at home taking care of the kids – you don’t have to abandon your studies. In fact, it could offer the perfect opportunity!

CLICK HERE to visit the Quest website and check out what our advertisers have to offer, plus read their in-depth feature on distance learning and a COVID19 update page to keep up with the latest information.

Veteran Railcard Available From November 2020

Image of the veterans rail card.

Military veterans will get cut-price train travel to help boost job prospects and bring them closer to family and friends, with a new railcard on sale from Armistice Day, Transport Secretary Grant Shapps has announced.

Available from Armistice Day this year, the railcard will extend discounted train travel to the more than 830,000 veterans not covered by existing discounts.

For full details on the Gov.uk website, CLICK HERE

Monday, 30 March 2020


DIO and their Industry Partners recognise that this is a very anxious time for you all and their priority is to ensure your safety and that of our staff and supply chain partners.

Working closely with their stakeholders, including the Families Federations, DIO have captured frequently asked questions (FAQ's) from Serving Personnel and their families.

Whilst this list is not exhaustive, the hope is that you will find the answers useful and informative.

Further updates will follow as the weeks go on.

To read these FAQ's online, CLICK HERE

MOD's Personal Accident Plan & PAX Life Insurance

Please click images to enlarge

There remain no restrictions and there have been no changes to the MOD-facilitated PAX insurance schemes due to COVID-19 - personnel can continue to enrol onto the schemes, change their levels and type of cover as normal.

Death from COVID-19 is covered under the Optional Life and Critical Illness part of the PAX Personal Accident Plan, as well as under the new PAX Life scheme.

In regard to PAX OPTIONAL LIFE - A death as a result of the coronavirus under any existing cover would be classed as death by natural causes subject to the policy terms and conditions. For any new applications for cover, attention should be paid to the health questions and the need to answer these honestly and accurately in order for cover to be valid.

The PAX Term Life Plan is fully open to new applications and is operating as normal. You can apply to join, change or cancel cover at any time.

Q. Is cover for death as a result of Covid-19 included under this policy?
A. Yes. Cover is subject to the normal Terms and Conditions of the policy.

If someone has already contracted the virus when they apply for cover then it will routinely count as a pre-existing condition for a Life and Critical/Severe Illness insurance policy, which is why both statements refer people to the terms and conditions.

Unit admin offices remain the first port of call for PAX Personal Accident and Optional Life, but PAX Life can only be bought online. To visit the website,

TV Licence - COVID19

Due to the impact of Coronavirus, and following advice from Public Health England, the TV Licensing Contact Centre is currently closed. 

There are however still lots of ways you can manage your licence online.

To read this advice in full, CLICK HERE